Check my instructions below for repair or to get a replacement unit.
If you are still within 30 days of the initial purchase date, you may still be eligible for retail exchange.
Before continuing with your warranty claim, contact the retailer you have purchased the item through and check on your purchase's eligibility for direct exchange.
This will be the quickest way for us to get a new and working unit in your hands.
If an item is not eligible for retail exchange but it is still within a year of the initial purchase, Sound Around USA will cover repair or exchange costs for products with a manufacturer defect.
To get started with your warranty exchange...
1) Follow the link below
2) Right click to save the document to your computer
3) Print and fill in the requested information.
You should expect a 2 week turnaround time for processing warranty claims.
Please note, if your item is out of warranty, it can still be repaired but you will be responsible for costs of the repair. Please check the packet for payment details for out of warranty items.
Let me know if you have any questions regarding our warranty process.
PyleUSA Support answered on October 26,2016