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My headphones keep turning off automatically when i pair them. How do I stop this from happening? I have tried resetting them but it has not helped.

asked by Kirsten on August 22, 2019

Answer here

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Hi,

First, let me apologize for any issue you may be experiencing.

We are always striving to improve our products and improve customer service so I personally thank you very much for bringing this to our attention.

Kindly press the volume + and - for 2 seconds to disconnect the connection > Forget the Bluetooth Network on your Mobile Phone > Reboot both devices> Re-establish connection again.

Thank you!

PyleUSA Support answered on November 20, 2018